Experience

​​​​​

Algolia
Senior Product Designer, Data Org (L4)
Senior Product Designer, Growth (L4)
2022 - Present
​

• Supported multiple PMs on Growth, focusing on A/B testing design changes that impact user onboarding, activation and retention.

• Supporting multiple PMs on Data Org, focusing on App Integrations and Data Ingestion.

• Leading a product knowledge and design debt initiative to bring designers and researchers up to speed with various areas of our product as well as document issues with designs components and workflows.​

• Leading kickoffs and workshops with cross functional teams, including, designers, researchers, product leads and engineers.

• Conducting foundational research initiatives and usability tests to make data driven design decisions.

​
Zoom
Senior Product Designer, Zoom Contact Center
2022 - 2022
​

• Designed features for the Zoom Contact Center.

• Worked on a cross functional team of designers, researchers, content writers, product owners, and developers.

• Lead project kickoffs.

• Document design debt.

• Supported management by defining and delivering process improvements.

• Created and conducted trainings on Problem Statements, and understanding our Users.

• Mentored junior designers and provide feedback.

​
Twilio
Product Designer, Flex (L3)
2020 - 2022
​

• Designed features for Flex, a configurable contact center.

• Worked on a cross functional team of designers, researchers, content writers, product owners, and developers.

• Lead project kick-offs and workshops.

• Created research plans for various types of research with internal and external users while documenting findings.

• Created test plans, task scripts, lo-fi wireframes, hi-fidelity designs, as well as prototypes for usability testing.

• Conducted usability tests; document and analyze data for improvements.

• Presented work to VPs of product, and directors of UX research and Product Design.

• Started a weekly meeting with my team to unify our design language and document patterns.

• Lead quarterly trainings on usability testing.

• Mentor and manage Interns and new designers.

Four Winds Interactive
Senior UX Designer
UX Designer
2017 - 2020
 

• Redesigned 14 year old proprietary software for a cloud based solution.

• Assisted in research for product and app solutions.

• Utilized agile methodologies for collaboration on a cross functional team of software engineers, designers, and product owners.

• Conducted various types of user research including observational, ethnographic, surveying, and card sorting with stakeholders.

• Created personas, user stories, story maps and journey maps.

• Created lo-fi and hi-fi wireframes.

• Created prototypes, task scripts, conduct usability tests and analyze data for improvements.

• Mentored and managed interns and junior designers.

• Created an Industry specific knowledge bank of comprehensive, up-to-date research, information and best practices for all departments to utilize.

• Started a club called The Awkward Lunch Bunch that helps improve public speaking skills as well as communication in the workplace.

Echostar
Designer II | UX & Visual Design
2015 - 2017
 

• Created applications for television, web and mobile.

• Collaborated with a cross functional team of developers, product managers and designers.

• Interviewed users, created personas, journey maps and user stories.

• Wire-framed, designed, created prototypes and conducted usability tests.

• Created 30-60s animations for a mosaic channel on DISH Network.

• Customized a research and design process for the design team.

Glu Mobile
Graphic Designer
Jr. Graphic Designer
Associate Designer
2012 - 2015
 

• Created marketing assets for games and in-game advertisements.

• Localized advertisements in over 12 languages.

• Worked with various teams including engineers, user acquisition and marketing.